Terms & Conditions
TERMS & CONDITIONS
As a valued customer of WTP Furniture Solutions, we would like you to be familiar with our trading terms, to ensure that your experience is a satisfying one. Please feel free to speak with one of our sales consultants if you have any further questions.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.
These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following such amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the terms for amendments each time you use the website and before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party.
(1) You must be at least eighteen (18) years of age or over to register as a member of the website.
(2) Any Order and/or purchase made by you using this website is an acknowledgement by you that you:
(a) are over the age of eighteen (18) years;
(b) accept these terms;
(c) agree that you have entered into a legal contract with WTP Furniture Solutions in relation to these terms; and
(d) these terms, together with your order, constitute the entire agreement between you and WTP Furniture Solutions for the supply of products.
(3) WTP Furniture Solutions reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage WTP Furniture Solutions may suffer as a result of a transaction entered into by a minor.
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
Once an Order has been accepted, no cancellation of that Order is valid unless you receive our written communication endorsing the cancelled order.
Your online Order must be paid for in full before we can begin arrangements for the manufacture or supply of the products to you.
Representations of products for sale made by WTP Furniture Solutions via the website do not constitute an offer to sell but an invitation to treat.
You and WTP Furniture Solutions may enter into a contract for the sale and supply of products by you making an offer via the website to purchase a product at the price advertised on the website by:
(a) placing an electronic Order for the products using the website;
(b) you confirming the Order details in accordance with the procedure on the website
(c) you making payment in full (plus any applicable delivery charges) on the website; and
(d) the acceptance of that offer by WTP Furniture Solutions.
When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the product(s) only when
(a) any requirements set out in these terms have been met;
(b) the electronic instruction containing the offer from you enters and is recorded in our database;
(c) a record is created and stored in our database; and
(d) WTP Furniture Solutions receives in its account full payment from you for the product (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
You acknowledge that:
(a) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by WTP Furniture Solutions for reasons beyond either parties’ reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party website providers or systems;
(b) to the extent permitted by law, WTP Furniture Solutions is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason;
(c) WTP Furniture Solutions may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you; and
(d) WTP Furniture Solutions may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
You will receive an email from WTP Furniture Solutions as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact our Team.
If your Order is not accepted by WTP Furniture Solutions, WTP Furniture Solutions will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.
WTP Furniture Solutions may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.
Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If WTP cannot supply a particular product, WTP Furniture Solutions will notify you by telephone or email as soon as possible.
WTP Furniture Solutions will be deemed to have accepted your Order on the first to occur of issue to you by email of a tax invoice for the sale and the fulfilment of your Order.
Prices shown are in Singapore dollars (SGD) and include GST where applicable. Prices may not include delivery and handling charges. Prices are subject to change.
Images of products shown without any advertised price beside that image are not offered for sale via the website. Please contact the showroom/sales staff for purchase of these products.
Unless otherwise stated, any accessories shown in any image of products are not included in the price. We reserve the right to correct any errors published on the website.
You are required to inspect the Product for any defects when you take delivery of it. Please note that scar and wrinkle are natural characteristics of leather and cannot be considered as defects. Similarly, lines appearing on fabricated plastic surfaces are not considered as scratches but are manufacturing characteristics and hence not deemed to be defects.
You will be required to note any defects of the Product on the delivery documentation which is presented to you by the carrier for signature. In all other cases, you will be required to notify us in writing of any defect or shortage within seven (7) calendar days of delivery. We will not be liable for any defect or shortage to a Product unless we are notified within the time period as specified. Unless the Product is defective, and we are duly notified as outlined above, we shall be unable to refund, exchange or credit your account with us.
Once the defect or shortage is verified by us, we will arrange to collect the Product immediately from you whilst we resolve the issue. Please note that a loan piece will not be provided as part of the resolution.
For a Product that is on sale and/or is showroom piece, that Product is sold on a ‘as is condition’ basis and you are deemed to have acknowledged and accepted this basis when you make payment prior to the delivery of that Product.
The failure by WTP Furniture Solutions to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by WTP Furniture Solutions. We require that your order include written acceptance of our quotation. Should you be acting as a third party on behalf of a client, it is the third party’s responsibility to ensure the client has read and accepted these Terms and Conditions.
CANCELLATION OF ORDERS
We shall have the right to cancel your order for a Product (which had been accepted by us) at any time and for any reason whatsoever without your prior consent or agreement by giving you written notice of such cancellation. Upon such cancellation of your order for a Product by us, the following provisions shall apply:-
1.1 We shall no longer be obliged to deliver that Product to you; and
1.2 We shall immediately refund to you, without any interest or compensation, the Deposit and all other payments which you have made to us with regards to that Product; and
Upon such refund being made to you as mentioned in the above clause, you shall have no further claims against us arising out of or in connection with the said cancellation of your order.
Except as otherwise expressly stated herein, once an order has been accepted by us, no cancellation of that order by you is valid.
Except as otherwise agreed by us, our warranty for manufacturing defects of the Product sold to you shall be in accordance with that given for European Union fabricated products.
Our said warranty shall only apply to a Product that is used in the manner it was intended for. Where a Product is not used for its intended purpose, our said warranty for the Product will be voided and we will not accept any liability for any damages to the Product.
In no case shall WTP Furniture Solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
ELECTRONIC PAYMENT FRAUD
To the extent permitted by law, WTP Furniture Solutions will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card is fraudulently used or is used in an unauthorised manner.
These Terms and Conditions shall be governed by and construed in all respects in accordance with the laws of the Republic of Singapore.